1. Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns within 7 days of delivery for a full refund or exchange, provided the products are in their original condition.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Certain items are not eligible for return, including:

• Opened or used products
• Products that have been customized
• Sale items (unless defective)

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us with your order number and photos of the damage. We will provide instructions for the exchange process.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage and your order details. We will arrange for a replacement or full refund at no additional cost to you. Please report damaged items within 48 hours of delivery.

6. Wrong Product Received

If you receive a product different from what you ordered, please contact us immediately. We will arrange for the correct product to be sent to you and provide a prepaid return label for the incorrect item. There will be no cost to you for this exchange.

7. Cancellation Policy

You may cancel your order before it is shipped. Once an order is shipped, it cannot be cancelled. To cancel an order, please contact us as soon as possible with your order number. Prepaid orders cancelled before shipping will be refunded within 5-7 business days.

8. Return Shipping

For returns due to change of mind, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. For damaged or defective products, we will provide a prepaid return label.

9. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact us via email or WhatsApp with your order number
• Provide reason for return and photos if applicable
• Wait for our confirmation and return instructions
• Pack the item securely in original packaging
• Ship the item using the provided method

10. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: info@harinaturals.com

Phone: +91 9494213083

WhatsApp: +91 9494213083